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SoftCall LCT is CTG's high performance expandable interactive voice processing platform based on open systems technology. CTG systems are in use world-wide, in many different environments and executing a wide range of applications, from pre-paid residential and calling card services, Least Cost Routing, audiotext, financial information systems, interactive television and television voting services through to call answering bureau. All systems run 24 hours a day, 365 days a year, often in mission critical environments. 

CTG Low Cost Telecom platform

Value Added Telecoms services and products have become a vital ingredient of the telecoms industry, from free promotional cards & retail based cost-saving cards (pre-paid and rechargeable) to residential indirect as telcos seek to gain competitive edge in the market. By using CTG's LCT solution telcos and Service Providers can not only quickly recoup their initial investment, but also build customer loyalty and set the stage for offering future enhancements. LCT platforms are configured to your business needs with the telecoms platform utilising a host of industry standard voice, data and switching protocols for example SS7, eISDN, H.32., SIP. Calls can be accepted locally from any number of countries, using global access numbers (ITFS). Controlled from a central MySQL database there is full support for geographically distributed call handling. Each local voice node handles all the voice processing and call routing for each call. This communicates with the central database for PIN authentication, funds verification, funds management, real time automated credit card verification, call logging, tariffing and call routing requirements.  Finally the fault tolerant central database is fully ODBC compliant and can interface with many external import and export data feeds for information services, pagers and point of sale terminals.

Whether you are a PTO, ISR, cable company reseller or entrepreneur, CTG's LCT product range can help open up profitable new market opportunities for your business.

CTG's IVR services platforms

combine a host of features enabling customers to develop their own personalised and unique product offering:

• pre- and post- paid calling cards / e-vouchers
• international callback, DDI, SMS, web triggers
• complex IVR call flows
• Promotional solutions
• Intelligent network switching
• installed world-wide and scaleable to any capacity
• High capacity real time billing systems, usage on millions of accounts can be controlled through instant credit and debit control, with completely flexible tariff charging options

Web Portal User Interface

• hierarchical login offers varying security levels
• create and maintain accounts
• create and maintain unlimited number of tariff plans
• real time CDR display for customer service

MIS System

• Margin and profitability reports
• Calling profiles
• Carrier reconciliation
• Traffic and performance reports
• Automated call handling
• Automated credit card handling
• instant fully automated verification of credit and debit cards can be included within any service
• Voicemail: the system assigns advanced features to any service
• Prepaid cellular 
• Promotional solutions

CTG will help you build your own products for almost any telecoms application and deliver it to your customers